About the service

The Immigration & International Student Advice team’s main area of expertise is in the immigration law and rules and offer specialised advice and information for international students and their dependants. We also offer a dedicated advice service for non-academic, welfare-related matters and endeavour to provide opportunities that improve the international student experience and promote internationalisation both on and off campus.

We support all international students regardless of nationality, religion, gender, age, sexual preference or health status. Advice is offered free of charge and without discrimination.

We operate according to the UKCISA/AISA Code of Ethics and meet the strict rules and standards of the Office of the Immigration Services Commissioner.

Opening hours

The Immigration & International Student Advice team can be accessed in several ways and these are detailed on our Contact us page

Statement of Service

This statement outlines the role of, and services offered by, the Immigration & International Student Advice team at the University of South Wales. The service is available to all current, prospective and alumni students of the University (and to the partners and dependants of all of these), as well as all University staff, Agents and other stakeholders.

What we offer:

What you can expect

  • Designated IISA staff are authorised to provide immigration advice and services and are regulated by the Office of the Immigration Services Commissioner (OISC). You will be informed of the advice they are able to provide and if our staff cannot deal with your enquiry, you will be referred you to a suitable external agency.
  • Our staff will treat you with respect and put your needs and interests first.
  • Information about you will be treated as strictly confidential and in compliance with our Data Protection/Fair processing statement (see below).
  • Our advisers are professionally trained, experienced and where appropriate, qualified to recognised standards.
  • A supportive environment which actively promotes equal opportunities.
  • If you have any problems regarding access, or have any physical impairment, we will try to make other arrangements that are suitable for you.

How you can help us improve our service

  • We continually strive to develop and improve our service and welcome feedback and suggestions for improvement.
  • We will offer you the chance to say what you think about the support you were given and tell you how to complain if you feel you have not had a good service from us.

Data Protection/Fair Processing Statement

Your Personal Data

The University of South Wales is the data controller and the Data Protection Officer can be contacted through dataprotection@southwales.ac.uk.

The University needs to process personal data about you in order that it can provide you with support and advice on a range of issues such as immigration, cultural issues and your welfare. There is a requirement on the University under certain circumstances to keep a record in order to meet the Office of the Immigration Services Commissioner (OISC) requirements. This processing is undertaken with your consent.

We will not collect any personal data from you we do not need in order to provide and oversee this service to you. Information held on file will be kept in line with our retention schedule.

Your information will not be subject to any automated decision making processing.

You have the right to confidentiality when you use the service provided by the IISA team. However, where necessary this information may be shared internally with staff in academic faculties and other departments in order to advise you or comply with the University’s regulations or UK law. It may also be shared outside the University with the Home Office, United Kingdom Council for International Student Affairs (UKCISA) and the British Council. This is because further information about your case is required.

The information may also be made available to the (OISC) Office of the Immigration Services Commissioner (for audit purposes) and the Office of the Independent Adjudicator (in the case of student complaint).

If the adviser wishes to disclose this information to any other source then your explicit consent will be sought prior to any disclosure, unless:

• you are putting yourself at some serious risk of harm;
• your behaviour is adversely affecting the legal rights of others;
• staff are being placed in a position where their professional integrity is compromised;
• disclosure is required by law;

All the personal data is processed by staff in the UK on servers run by the University and in some instances hosted on servers located within the European Union. No third parties have access to your personal data unless the law allows them to do so.

If at any point you have a complaint, believe the information we process on you is incorrect, wish for it to be corrected or deleted or you would like to request to see this information, then please contact the University’s Data Protection Officer at dataprotection@southwales.ac.uk.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/

Staff

  • Tim Goss – International Student Adviser
  • Kath Williams – International Student Adviser
  • James Morris – International Student Adviser
  • Sarah Chate-Taylor – International Student Adviser
  • Amina MalikUSW 1World Assistant