About the service

The Immigration & International Student Advice team are dedicated to the welfare of international students. We provide information and advice on non-academic welfare-related matters, including immigration and endeavour to provide opportunities that improve the international student experience and promote internationalisation on and off campus.

We support all international students regardless of nationality, religion, gender, age, sexual preference or health status. Advice is offered free of charge and without discrimination.

We operate according to the UKCISA/AISA Code of Ethics and meet the strict rules and standards of the Office of the Immigration Services Commissioner.

Opening hours

The Immigration & International Student Advice team can be accessed in several ways and these are detailed on our Contact us page

Statement of Service

This statement outlines the role of, and services offered by, the Immigration & International Student Advice team at the University of South Wales. The service is available to all current, prospective and alumni students of the University (and to the partners and dependants of all of these), as well as all University staff, Agents and other stakeholders.

What we offer:

What you can expect

  • In respect of immigration advice and services, IISA designated staff are authorised to provide advice under the OISC Code of Standards, and you will be informed of the advice they are able to provide. If our staff cannot deal with your enquiry, we will refer you to a suitable external agency.
  • Our staff will treat you with respect and put your needs and interests first.
  • Information about you will be treated as strictly confidential and in compliance with our Confidentiality Code (see below).
  • Our advisers are professionally trained, experienced and where appropriate, qualified to recognised standards.
  • A supportive environment which actively promotes equal opportunities.
  • If you have any problems regarding access, or have any physical impairment, we will try to make other arrangements that are suitable for you.

How you can help us improve our service

  • We continually strive to develop and improve our service and welcome feedback and suggestions for improvement.
  • We will offer you the chance to say what you think about the support you were given and tell you how to complain if you feel you have not had a good service from us.

Confidentiality Code

All information held within the service, whether in the form of paper files or on databases, is confidential except in the most extreme circumstances, which are:

  • when the client is putting him/herself at some serious risk of harm;
  • when the client’s behaviour is adversely affecting the legal rights of others;
  • when staff are being placed in a position where their professional integrity is compromised;
  • when disclosure is required by law.

In such instances, staff would seek to discuss the situation with the client before breaching confidence. In all cases, a decision to breach confidentiality will be taken by a senior member of the service after discussions which preserve anonymity in the first instance.

Data Protection Statement

Your enquiry will be dealt with by appropriately trained staff and within the Immigration & International Student Advice Confidentiality Code which can be viewed above.

The Immigration & International Student Advice team may be obliged to keep a client record of your personal details on file to meet OISC requirements and to also ensure that staff can assist you in the best possible way.

All personal details will be kept in accordance with the Data Protection Act 1998.

In order to assist you this information may be shared internally in the University of South Wales with relevant staff in other support departments and in academic faculties. It may also be shared outside the University with the Home Office, UKCISA and the British Council.

If the adviser wishes to disclose this information to any other source then your explicit consent will be sought prior to any disclosure. The information may also be made available to the Immigration Authorities/Police when this is required by law

Client records will be kept securely and will be held for 6 years after the end of the academic year in which the record initially began. At this point all hard copy data will be destroyed in a confidential and secure manner.

Staff